Contact Desert Hills AZ Experts Plumbers

Four ways to reach this service, and which to use

Call when water is moving, a drain has backed up or something smells wrong. Dispatch answers around the clock and routes the call to a plumber serving your part of the north Valley. Email suits questions that can wait, such as asking whether a service is offered in your community. There is no contact form on this site, so nothing you type into a page is stored or sent.

What to say when the dispatcher answers

A clear first minute gets a plumber moving faster. The dispatcher will ask for a few details, and having them ready saves time on both ends.

1. Your name and the best number to reach you.
2. Your ZIP code and street, so dispatch can check if you are inside the service areas.
3. What is happening: where the water is, what you hear or smell, and how long it has been going on.
4. Whether water is still running and whether you have closed the main shutoff valve.
5. Anything that affects access, such as a locked gate, a dog or a tenant who will let the plumber in.

When gas is the problem, get everyone outdoors and phone 911 or the utility before anything else. Dispatch can wait until you are safe.

Dispatch for Desert Hills and nearby communities

Dispatch is based in Desert Hills, in Maricopa County, and sends plumbers to Peoria, Black Canyon City, Deer Valley, Carefree, Cave Creek, New River and Anthem. The map shows the general area. The full list of ZIP codes sits on the service areas page.

Yavapai County holds Black Canyon City, which sits at the edge of the network. For Carefree and Black Canyon City, ask dispatch to confirm immediate availability when you call. Distance changes the arrival window, so the dispatcher will tell you honestly if a closer plumber is already busy. If you are unsure which community you live in, give the ZIP code and the nearest main road, and the dispatcher will sort out the rest.

Open 24 hours, every day

Dispatchers pick up around the clock, seven days a week. A plumber can often come the same day, though that depends on which plumber is available and how far away you are. The dispatcher gives an arrival window once they have your address and the details of the problem.

Water damage calls go to the separate line shown above. That line covers water removal and drying only, and the water damage page describes what happens on those calls. Do not use the water damage line for a plumbing emergency, because that line is set up for drying work and the main line reaches the plumbers. If both are needed, call the main line first and mention the water damage afterward.